Privacy, Data & Cookies Policy

At Penicuik Estate Partnership LLP we are committed to maintaining the trust and confidence of our visitors. We collect personal information from you when you make a reservation, sign up to our newsletter or register for our guest app. When booking on our website, you will be asked to enter your: name, e-mail address, mailing address, phone number and credit card information. You may, however, visit our site anonymously.

We use a third-party provider, Mews, to process our online reservations. For more information, please see Mews privacy notice.

We use a third-party provider, MailChimp, to deliver our email newsletters. For more information, please see MailChimp’s privacy notice.

We use a third-party provider, Duve, to process our guest app. For more information, please see Duve, privacy notice.

 

Passive information collection

As you navigate through our website, certain information may be passively collected (i.e. gathered without you actively providing the information) using various internet technologies and cookies (see cookies policy below). We use Google Analytics to collect standard internet information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the website, time on the website and pages visited. This information does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.

 

On-site information collection

For guests who stay at our properties and use our customer app, your data is collected when you register to the platform, including full name, contact information and password. We use a third-party provider, Duve, to process our guest app. For more information, please see Duve, privacy notice.

 

Access to Your Personal Information

You are entitled to access the personal information that we hold for you. Email your request to enquiries@penicuikestate.com

 

External Links

We aim to only include quality, safe and relevant external links, however visitors are advised to adopt a policy of caution before clicking any external web links. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links.

 

What we use your information for

Any of the information we collect from you may be used in one of the following ways:

To personalise your experience

Your information helps us to better respond to your individual needs.

To improve our website

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. We use a third-party provider, Mews, to process our online reservations. For more information, please see Mews privacy notice.

To send periodic emails

The email address you provide when making a reservation will be used to send you information and updates pertaining to your booking. If you opt in to receive our newsletter we will send you occasional news, updates and offers. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. We use a third-party provider, MailChimp, to deliver our email newsletters. For more information, please see MailChimp’s privacy notice.

 

How we keep your data safe

To ensure that we treat your data with the highest regard and comply with legal requirements, it is our company policy to:

Ensure all our relevant employees have received training in how to correctly handle data. training includes educating them in the importance of the safe and secure handling of data, and the procedures in place to ensure all data is handled in this way.

Anonymise all data collected for third party clients save for payment details where we use third-party payment collecting companies.

Evaluate our database every 36 months and securely delete any contacts that are either no longer engaged or no longer required by us.

Always adhere to the internal procedures and measures in place to keep any personal data we hold safe and secure.

 

Disclosure of your information to outside parties

We will never sell your data to a third party for marketing purposes.

If required or deemed necessary, we may on occasions share your data with other organisations in the following way/s:

To facilitate services and offers

Where we use contracted and trusted third parties to facilitate services and offers, we will share your data with those parties for that purpose, and that purpose only. This includes the processing and delivery of marketing communications, and any other third-party services engaged to perform payment, business support, operational or administrative function. Third parties are subject to confidentiality obligations.

Legal requirement

We may disclose personal data as permitted or required by law. For instance, if asked by the police, we may share your personal data with them for the purposes of prevention and detection of crime.

 

Using your personal data for direct marketing

We will only contact you via our marketing channels (via email, phone, SMS, social media or post) with news and offers relating to Penicuik Estate Partnership LLP if you have given us your consent by “opting in” to marketing communications. Consent can be given by, but not limited to, signing up to our newsletter on the website, ticking the box to give your permission whilst making a booking, purchase, enquiry, or checking in to the estate. Our marketing communications are generally sent by email and include news, offers and events.

You can stop marketing communications at any time by clicking the “UNSUBSCRIBE” link at the bottom of each marketing email. Alternatively, you can email enquiries@penicuikestate.com to request manual deletion from our mailing list by typing “UNSUBSCRIBE” in the subject line.

Please note that due to the nature of our business, we may still be required to contact you from time to time regarding any past, present or future bookings that you have made with us.

If you choose to connect with us via social media websites, such as Facebook, LinkedIn or Instagram, we may collect your username (which may contain your name and surname) by you “liking” or “following” our page.

Please note that by connecting with us via social media websites you are bound by their own Terms and Conditions and Privacy Policies.

Cookie policy

When browsing or booking on www.penicuikhouse.com, cookies are used. Here we explain how and why.

About cookies

Almost all professional websites use cookies, which are tiny files that are downloaded to your computer to improve your experience (e.g. to make it more responsive / faster). For more general information on cookies see the Wikipedia article on HTTP Cookies.

How we use cookies

We use cookies for a variety of reasons detailed below. In most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to the website. We recommend that you leave all cookies on if you are not sure whether you need them or not, in case they are used to provide a service that you use.

Disabling Cookies

You can select the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The cookies we set:

Email newsletters related cookies
Our site offers newsletter subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Booking processing related cookies
Some cookies are essential as part of the online booking process to ensure that your order is remembered between pages so that we can process it properly.

Form related cookies
When you submit data to through a form such as those found on contact page cookies may be set to remember your user details for future correspondence.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. Our site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/analytics/learn/privacy.html.

It’s important for us to understand statistics about how many of the visitors to our site actually make a booking and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook and Instagram will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Cookie policy

Your consent

By using our site, you consent to our website’s privacy policy.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified in May 2024.

Questions

If you have any questions relating to this Privacy and Cookie Policy or how we use or store the personal data we have about you, please email enquiries@penicuikhouse.com.

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